
FAQs
Frequently
asked
questions
Frequently asked questions
We charge by the day, including both the day you drop off and the day you pick up, regardless of the time. This gives you the flexibility to fit drop-off and collection times around your schedule.
Please note: We do not have EFTPOS facilities. Payment is by cash or bank transfer, and is due when you pick up your pet.
For stays longer than 30 days, we require a 50% deposit on drop-off, with the balance payable on collection.
Absolutely! You're welcome to visit for an inspection on Monday, Tuesday, Thursday, Friday, or Saturday between 10am and 11am – no appointment necessary.
We encourage you to inspect different facilities to find one that gives you full confidence in your pet’s care.
Important: To protect the health of our guests, please avoid visiting parks, other kennels, or pet-heavy environments just before your visit, as viruses can be transferred unknowingly.
Yes – each dog has its own kennel. However, dogs from the same family can share accommodation and exercise time if you’d prefer them to stay together.
Our kennels are separated by brick partitions, helping reduce stress, prevent territorial behaviour, and avoid any intimidating interactions between dogs.
We provide everything your dog needs, including a trampoline bed.
However, you’re welcome to bring along a favourite rug, toy, or treats to make them feel more at home.
You’ll need to bring a current C5 vaccination certificate. If your dog is due for a booster, it must be given 10–14 days prior to boarding.
Please also ensure your dog is treated for fleas before boarding. If treatment is due while they’re with us, bring the dose along and we’ll administer it at the right time.
Large dogs enjoy two daily sessions (20–30 minutes) in our grassed exercise areas, safely separated by mesh fencing so they can socialise without risk of injury.
Small dogs have their own garden area in a separate complex, away from the larger dogs.
If your dog doesn't toilet in the kennel area, we take them out 4–5 times a day.
For dogs with lots of energy, we give them extra time to burn it off with more frequent exercise.