FAQs

We charge by the day, including both the day you drop off and the day you pick up, regardless of the time. This gives you the flexibility to fit drop-off and collection times around your schedule. Please note: We do not have EFTPOS facilities. Payment is by cash or bank transfer, and is due when you pick up your pet. For stays longer than 30 days, we require a 50% deposit on drop-off, with the balance payable on collection.

Absolutely! You're welcome to visit for an inspection on Monday, Tuesday, Thursday, Friday, or Saturday between 10am and 11am – no appointment necessary. We encourage you to inspect different facilities to find one that gives you full confidence in your pet’s care. Important: To protect the health of our guests, please avoid visiting parks, other kennels, or pet-heavy environments just before your visit, as viruses can be transferred unknowingly.

Yes – each dog has its own kennel. However, dogs from the same family can share accommodation and exercise time if you’d prefer them to stay together. Our kennels are separated by brick partitions, helping reduce stress, prevent territorial behaviour, and avoid any intimidating interactions between dogs.

No, we provide all food during your pet’s stay. If your dog has special dietary requirements, you're welcome to supply their own food. Dogs boarding together are carefully monitored at mealtimes to ensure they each eat their own dinner.

All dogs must have a current C5 vaccination, which covers kennel cough and canine influenza. Boosters must be given at least 10–14 days before boarding. To help protect all dogs, please avoid contact with unfamiliar dogs for 7–10 days prior to arrival.

Monday to Saturday: 10am – 12 noon and 4pm – 6pm Sundays & Public Holidays: 4pm – 6pm We are closed on New Year’s Day, Good Friday, Christmas Day, and Boxing Day.

We provide everything your dog needs, including a trampoline bed. However, you’re welcome to bring along a favourite rug, toy, or treats to make them feel more at home. You’ll need to bring a current C5 vaccination certificate. If your dog is due for a booster, it must be given 10–14 days prior to boarding. Please also ensure your dog is treated for fleas before boarding. If treatment is due while they’re with us, bring the dose along and we’ll administer it at the right time.

Large dogs enjoy two daily sessions (20–30 minutes) in our grassed exercise areas, safely separated by mesh fencing so they can socialise without risk of injury. Small dogs have their own garden area in a separate complex, away from the larger dogs. If your dog doesn't toilet in the kennel area, we take them out 4–5 times a day. For dogs with lots of energy, we give them extra time to burn it off with more frequent exercise.

We take the time to settle your pet gently, with care, cuddles, food, and attention. Being a small kennel, we can give each dog individual time and affection to help them feel safe, relaxed, and happy during their stay.

We understand! We’re here with free tissues, plenty of hugs, and reassurance. You're always welcome to call and check in on your pet during their stay.

Of course. You're welcome to call and see how your pet is doing. Our team is always happy to give you updates for peace of mind.

Yes! At Northern Suburbs Pet Chalet, all dogs are exercised daily in our secure outdoor areas. We tailor activity to suit your dog’s age, breed, and energy level.

No. For the safety of all pets, only vaccinated dogs can be accepted. A current C5 vaccination certificate is required before boarding at our facility.

Yes, we offer overnight dog boarding, whether it’s for one night, a weekend, or an extended stay. Short stays are perfect for holidays, emergencies, or when you're away for just a day or two.

Yes, when left in a reputable boarding kennel, your dog is in safe hands. Professional facilities are designed to keep dogs secure, well-fed, and exercised. Plus, many dogs enjoy the routine and stimulation of boarding environments.